Zoom Draws Security Complaints Along with Surge in Users – Channel Futures

Looking for:

Zoom app complaints

Click here to DOWNLOAD


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

BBB is here to help. Reasons for BBB Rating. BBB Business Profiles may not be reproduced for sales or promotional purposes. Complainys Business Profiles are provided solely to assist you нажмите чтобы увидеть больше exercising your own best judgment. Zom, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, please take into account the company’s cokplaints and volume of transactions, and understand that zoom app complaints nature of complaints and a firm’s responses to zoom app complaints are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. As a matter of policy, BBB does not endorse any product, service or business. Skip ссылка на подробности content close We are performing scheduled maintenance which may temporarily impact the functionality of certain features on the site.

Thank you. Complaints current page Is this Your Business? Share Print. Need to file a complaint? Status: Unanswered. You guys are ridiculous, i have been using zoom forever with being charged and now it runs zoom app complaints meetings short for no reason, it keeps telling me i should upgrade!!!

Contact by the business. Status: Resolved. One of zoom app complaints colleagues reached out to rectify this issue so that we would zoom app complaints be charged. Unfortunately, we never received clear instructions or support on how to do this. Webcam software download are continuing to be charged monthly zoom app complaints a service we have already paid for a year.

Our request is the following: 1. Customer Response. This issue has been resolved. On March 16 I notified Zoom’s customer service via email that I received a notice that my account was disabled. I inquired as to why but have not heard back via email once. I also made phone calls and each time the phone support system did not work.

I also continue to be charged for an account that I am a. Other requires explanation Refund; Contact by the business. Complainhs did not sign up for this and PayPal refuses to give me читать zoom app complaints money.

The second I saw this I reported. This was their immediate response We’ve completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized zpp. The payment in question was sent as part of a billing agreement you previously set up with the merchant. We’ve now canceled this agreement for you to prevent any other unwanted transactions. Moving forward please be sure to review all your active billing agreements.

If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly. PayPal should have my back. To reactivate my account /21932.txt was sent complalnts link to appeal but no one would tell me why I was disabled but I had to appeal.

I did and it was denied again and no specific reason other than I violated the terms was provided. In addition, because I violated terms they get to keep my payment for the month. But what they can’t do адрес stop billing because I have received several aoom telling me my account is past due and the only way to resolve this is to log into my account which I cannot привожу ссылку. If I had not removed the regular billing from my PayPal account, I am sure they would have continued to accept payment had I not addressed that.

The email interactions demonstrate that Zooms processes cannot zoom app complaints disabling accounts nor can they continue to bill for services they do not intend to provide and deny you access on top of not telling you why you /21767.txt being deactivated. I cancelled my PRO subscription early this year not wanting to continue the service for Zoom still charged me for the service even if my plan is already cancelled. I emailed zoom support numerous times but I have zoom app complaints gotten a reply.

Please help in getting a refund. I just discovered that Zoom has been debiting my checking account since September 2, I also received an email requesting my account ownership be changed. I immediately attempted to get in contact with Zoom once this came to my attention on the 12th because it was clear my account was hacked and due to being unable to login, I was unable to access customer service.

I spoke to the sales department who had me file a fraud claim on my account. I called Zoom to zopm these charges and they sent me to the billing department who told me I zoom app complaints only wait for the fraud department to get back in contact with me. In the ap time I could open a new paid zoom subscription and they would «eventually» refund приведу ссылку for the new subscription.

They said they would prioritize my ticket since I complaintw continuing to get charges and I was locked out of my account for business purposes but all they could do was email the support and fraud team.

It is now February zoom app complaints and there has been no contact made by Zoom, they refuse to allow me to speak to anyone in customer support despite подробнее на этой странице attempts. I have been paying for a subscription that I cannot use and I remain locked out of my account still today.

February 9, In the process of logging on I get a notice that I am already on my phone. Zoom app complaints exited after the 2nd attempt. Comlaints sent a complaint to Zoom.

I did not receive a response, but I did get a Spam Message about the deadline for the Zoom zoom app complaints. On February /9270.txt,I again attempted to log into my computer and received the same message that states I am currently on my phone and am logging in with my computer. My phone has phone numbers connected to Zoom that I have tried to erase. The attachments will better explain. Exhibit Phone 1 shows my message contact.

Screenshot 1. Several months ago I cannot recall exactly whenI went online and canceled zoom app complaints Zoom account. I attempted to obtain that information online, but could not because there was no longer an account associated with my email address. I also attempted to send an email, but it I was referred to Zoom’s general customer information available online. I am attaching some emails back zoom app complaints forth with Zoom that reflect my attempts to clarify the issue with this company.

Contact Information. Get Directions. Search for Accredited Businesses in this category. Customer Complaints Summary. Problem with a Product zoom app complaints Service.

 
 

Zoom app complaints.Zoom security issues: What’s gone wrong and what’s been fixed

 

VAT is not included in their price plans. When I argued this in a chat I was told, incorrectly, that I could get a refund if I had not used the paid for variant and would cancel before that. I was charged for a full month despite immediate cancellation. My point about price transparency was answered with a link leading to information not visible on their website on point of purchase.

Avoid Zoom. I have a pro account that I get billed to monthly, but I decided I wanted to cancel the account as I haven’t used it for some time. I couldn’t log into the account for some reason, so I tried a password reset. I get an message stating that there is no email address associated with a Zoom account?

How is that possible as I get billed every month and the statement gets sent to said email. Because I live abroad, I tried to contact them through email that sends me the statement. It’s a no-reply email. I go to their website and there is no live chat help go figure, you’re a online communications company you don’t have this function?

I call the number and just get a message that says they’re not open on the weekends – it’s Tuesday at 2pm. So I have no way to reach them – I’m sure as heck not going to contact them via-long distance call, so just contacted my credit card company to stop payment. Zoom will RUIN your meetings. I am leading interviews for a project I’m directing and signed up to use Zoom video conferencing with a Pro subscription. The first red flag was that I could not use my work address to sign up as it said I was already associated with an account.

This was an old account I was added to by the consulting firm I’m working with. The firm deactivated my account at my request as I needed to set up my own account for this project. Common sense says I should be able to create my own new account if my work email was no longer associated with an old account, right? Well, Zoom’s logic is that I could not create a new account with my work email even if it had been deactivated from the old one.

So I had to use a personal email address to create a new account. That was red flag 1 and should have tipped me off that this service is not as savvy as we want to believe. Today, I had two interviews scheduled that I had to lead. I attempted to log into my account and it said there was no account associated with that email address! The password reset option took me to a homepage with no scheduled meetings and no previous meetings showing.

This was not okay as I had meetings scheduled through August with Zoom. Supposedly, you can alternatively log in with Google so I tried that. NONE of my scheduled meetings showed up on my Meetings tab. So the link I sent to an interviewee no longer worked. Mind you, I discovered this 5 minutes prior to the time my meeting was supposed to start.

I had to change the interview to a regular call, send a late apology to my interviewee and was completely thrown off starting and running the meeting. Zoom completely ruined that meeting as I could not record and had to take handwritten notes. I was horrified and embarrassed as this is not how I operate professionally. I had another interview scheduled in an hour and could not resolve the issue as attempting to reach support through their website is terrible.

The bot will give you the runaround and you can’t reach a rep unless you can actually log into your account! So forget it if your issue is being unable to log in or you’re having issues with anything account related.

I ended up calling to cancel my subscription. Again, trying to reach a live person is nearly impossible with their automated options. The prices mentioned here are annual and for single license only. Do visit the website for latest prices and new benefits. Audio conferencing, additional cloud storage, premier support, and large meetings are some add-ons that can be added to any subscription.

Support options Zoom is successful among its pool of rivals, and there is more than one reason for it. The prime factor for the success is the bundle of benefits and ease of use, but that does not put its dedicated customer service support in the backseat. Zoom has set a benchmark when it comes to prompt response, and users know that support is always a click away. There is more than one way to seek support from the Zoom helpdesk.

While dialing the helpline number, users should keep the host key and personal Meeting ID ready for clear and hassle-free communication. The helpline numbers vary country-wise; do ascertain if they are accurate on the official website.

Licensed users can create a web ticket explaining the issue or describing a question, and Zoom technical experts will get back to you with a solution.

You can submit a request pertaining to Zoom phone number porting, technical support, billing, or you can use the ticket to report abuse. KaseyaCorp survey shows cybersecurity top concern, organizations increasing their cybersecurity spending.

Read about the latest change within the msPartner global partner organization. Microsoft Microsoft … twitter. See what gcloudpartners , AryakaChannel , SchneiderElec , Cloudflare and other providers enhanced their channel ef… twitter. Be aware of these hidden techniques that threat actors use to compromise your organization! HuntressLabs … twitter. Written by Edward Gately April 1, One vendor merged channel programs post-merger. Such a person disrupted a Zoom meeting on sexual violence opens in new tab in the Bay Area last week.

Yuan also addressed rumors about his own, and Zoom’s, ties to China. He said he had lived in the U. A reporter for London’s Financial Times resigned after he was caught crashing internal Zoom meetings at rival London newspapers. Mark Di Stefano announced his resignation on Twitter opens in new tab after The Independent opens in new tab documented how Di Stefano had last week joined an Independent staff meeting regarding pay cuts and furloughs, first under his own name, then anonymously.

Di Stefano cited his sources as «people on the call,» The Independent said. The Independent also found that Di Stefano’s cellphone had earlier been used to access a Zoom meeting at the Evening Standard, another London newspaper. That meeting was followed by a Financial Times piece about Evening Standard furloughs and pay cuts. Zoom isn’t the only video-conferencing platform to have questionable privacy policies, Consumer Reports opens in new tab said in a blog post: Cisco Webex, Microsoft’s Teams and Skype, and Google’s Duo, Meet and Hangouts do too.

Consumer Reports said you should know that everything in a video meeting may be recorded, either by the host or another participant. It also recommended dialing into video-conference meetings over the phone, not creating accounts with the services if possible, and using «burner» email addresses otherwise.

After prodding from reporters at The Verge opens in new tab , Zoom admitted that it did not in fact have a recent peak of million daily users, as stated in a blog post last week. Rather, Zoom had a peak of million daily «participants. Researchers at Trend Micro spotted another Zoom installer file that had been corrupted with malware.

In this case, it’s spyware that can turn on the webcam, take screenshots and log keystrkes, as well as collecting diagnostic data about the system it’s running on. It also installs a fully working version of the Zoom desktop client. You don’t need to install any software on your desktop to run Zoom. Zoom is a prime target for foreign spies, especially Chinese intelligence operatives, the Department of Homeland Security has warned U. Foreign spies would be interested in any internet-based communications medium that saw such a steep increase in growth.

But the DHS report singled out China as a likely meddler in Zoom security because Zoom has a substantial number of staffers in that country. However, Zoom in the past week has given paid meeting hosts the option of avoiding Zoom servers in specific regions, including China and North America. Unpaid Zoom hosts will by default use only servers in their home regions. A new report from Mozilla , the non-profit maker of the Firefox web browser, says that Zoom’s privacy and security policies and practices are better than those of Apple FaceTime.

FaceTime got only 4. A new Zoom phishing scam is sure to get the attention of anyone working from home during the coronavirus lockdown. It seems to come from your employer’s HR department, and invites you to join a Zoom meeting starting in a few minutes to discuss possible termination of your employment.

If you click on the link in the email to join the meeting, you’re taken to a very real-looking Zoom login page. It’s fake. If you enter your credentials, then the crooks can take over your Zoom account.

Zoom has finally updated its meeting-client software to version 5. Here’s our guide on how to update to Zoom 5. The update is not yet available for iOS, as Apple has to vet the software before the new version of the app can be pushed out. We also couldn’t see in the Google Play app store as of Monday afternoon Eastern time April 27 , but odds are it will appear soon. No other company may have benefited more from the stay-at-home orders during the coronavirus crisis.

To put that in perspective, daily usage peaked at million people per day in March, the company said on April 1 opens in new tab. In December , Zoom usage peaked at 10 million daily users. The new version will include many of the security fixes we’ve recently seen for the Zoom web interface, including the abilities to kick out Zoom bombers from meetings, make sure meeting data doesn’t go through China, and put everyone waiting for a meeting in a «waiting room.

We checked the Zoom changelogs opens in new tab and discovered that the update won’t be available until Sunday, April Cisco Talos researchers said Zoom’s meeting chat function made it too easy for outsiders to find all Zoom users in an particular organization. If you had a valid Zoom account, Cisco Talos explained in a blog post opens in new tab , you could pretend that you worked at any organization and get the full names and chat IDs of every registered Zoom user whose email address used that organization’s email domain.

You would not have to verify that you worked there, and you wouldn’t even need to be in a Zoom meeting to get the information. That information «could be leveraged to disclose further contact information including the user’s email address, phone number and any other information that is present in their vCard,» or digital business card, Cisco Talos wrote.

In a blog post opens in new tab April 20, Zoom said the option of excluding certain countries from call routing was now live. This will let Zoom meeting administrators avoid having meeting data routed through Zoom servers in China, the U. New updates to the Zoom platform opens in new tab for the web interface rolled out April 19 include masking some participant personal information, such as email addresses or phone numbers, during meetings. Another change is that users who share the same email domain will no longer be able to search for each other by name.

The New York Times opens in new tab reported that Dropbox executives were so concerned about security flaws in Zoom that in Dropbox created its own secret bug-bounty program for Zoom flaws. In other words, Dropbox would pay hackers for security vulnerabilities they found in Zoom.

Dropbox staffers used Zoom regularly, and Dropbox was an investor in Zoom. The Times reported that Dropbox would confirm the flaws, then pass them along to Zoom so that Zoom could fix them. Zoom-meeting video recordings saved on Zoom’s cloud servers can be easily discovered and often viewed, a security researcher told Cnet opens in new tab. Phil Guimond opens in new tab noticed that online recordings of Zoom meetings have a predictable URL structure and are thus easy to find.

The Washington Post reported last week on a similar issue with Zoom recordings that had been uploaded by users to third-party cloud servers. In those cases, the file names of meeting recordings followed a predictable pattern.

Until Zoom pushed out a series of updates opens in new tab this past Tuesday, Zoom meeting recordings were not required to be password-protected. Guimond built a simple tool that automatically searches for Zoom meeting recordings and tries to open them. If a meeting has a password, his tool tries to brute-force access by running through millions of possible passwords. If a meeting recording is viewable, so is the Zoom meeting ID, and the attacker might be able to access future recurring meetings.

But, Guimond said, the URL pattern is still the same, and attackers could still try to open each generated result manually. Zoom announced it was hiring Luta Security opens in new tab , a consulting firm headed by Katie Moussouris, to revamp Zoom’s «bug bounty» program, which pays hackers to find software flaws. Moussouris set up the first bug-bounty programs at Microsoft and the Pentagon. In her own blog post opens in new tab , she announced that Zoom was bringing in other well-regarded information-security firms and researchers to improve its security.

In its weekly webinar, according to ZDNet opens in new tab , Zoom also said it would also let meeting hosts report abusive users, and newly hired security consultant Alex Stamos said Zoom would be switching to a more robust encryption standard after Zoom’s existing encryption was found to be lacking.

In other news, a congressman has complained that a congressional briefing held over Zoom on April 3 was «zoom-bombed» opens in new tab at least three times. The head of Standard Chartered, a London-based multinational bank, has warned employees to not use Zoom or Google Hangouts for remote meetings, citing security concerns, according to Reuters opens in new tab. Standard Chartered primarily uses the rival Blue Jeans video-conferencing platform, according to two bank staffers who spoke anonymously.

Hackers are apparently offering to sell two «zero-day» exploits in Zoom to the highest bidder, Vice opens in new tab reports. Zero-days are hacks that take advantage of vulnerabilities the software maker doesn’t know about, and which users have little or no defense against. Sources who told Vice about the zero-days said one exploit is for Windows and lets a remote attacker get full control of a target’s computer.

The catch is that the attacker and the target have to be on the same Zoom call. This is a reaction to the discovery earlier in April that many Zoom meetings hosted by and involving U. Usernames and passwords for more than , Zoom accounts are being sold or given away in criminal marketplaces. These accounts were not compromised as the result of a Zoom data breach, but instead through credential stuffing.

That’s when criminals try to unlock accounts by re-using credentials from accounts compromised in previous data breaches.

It works only if an account holder uses the same password for more than one account. Researchers from IngSights discovered a set of 2, Zoom login credentials being shared in a criminal online forum. Maor told Threatpost opens in new tab it didn’t seem like the credentials came from a Zoom data breach, given their relatively small number. It’s also possible that some of the credentials were the result of «credential stuffing.

Information-security researchers know of several Zoom «zero-day» exploits opens in new tab , according to Vice. Zero-days are exploits for software vulnerabilities that the software maker doesn’t know about and hasn’t fixed, and hence has «zero days» to prepare before the exploits appear. However, one Vice source implied that other video-conferencing solutions also had security flaws. Another source said that Zoom zero-days weren’t selling for much money due to lack of demand.

Criminals are trading compromised Zoom accounts on the «dark web,» Yahoo News opens in new tab reported. This information apparently came from Israeli cybersecurity firm Sixgill, which specializes in monitoring underground online-criminal activity.

We weren’t able to find any mention of the findings on the Sixgill website opens in new tab. Sixgill told Yahoo it had spotted compromised Zoom accounts that included meeting IDs, email addresses, passwords and host keys. Some of the accounts belonged to schools, and one each to a small business and a large healthcare provider, but most were personal. If you have a Zoom account, make sure its password isn’t the same as the password for any other account you have.

Researchers at Trend Micro opens in new tab discovered a version of the Zoom installer that has been bundled with cryptocurrency-mining malware , i. The Zoom installer will put Zoom version 4.

By the way, the latest Zoom client software for Windows is up to version 4. The coin-miner will ramp up your PC’s central processor unit, and its graphics card if there is one, to solve mathematical problems in order to generate new units of cryptocurrency.

To avoid getting hit with this malware, make sure you’re running one of the best antivirus programs, and don’t click on any links in emails, social media posts or pop-up messages that promise to install Zoom on your machine. It can’t stop other people from copying and redistributing its installation software. Not only does Zoom mislead users about its «end-to-end encryption» see further down , but its seems to be flat-out, um, not telling the truth about the quality of its encryption algorithm.

Zoom says it use AES encryption to encode video and audio data traveling between Zoom servers and Zoom clients i. But researchers at the Citizen Lab opens in new tab at the University of Toronto, in a report posted April 3, found that Zoom actually uses the somewhat weaker AES algorithm.

Even worse, Zoom uses an in-house implementation of encryption algorithm that preserves patterns from the original file. It’s as if someone drew a red circle on a gray wall, and then a censor painted over the red circle with a while circle. You’re not seeing the original message, but the shape is still there. Yuan opens in new tab acknowledged the encryption issue but said only that «we recognize that we can do better with our encryption design» and «we expect to have more to share on this front in the coming days.

In Zoom’s announcement of the upcoming April 26 desktop-software update, Zoom said it would be upgrading the encryption implementation opens in new tab to a better format for all users by May Good software has built-in anti-tampering mechanisms to make sure that applications don’t run code that’s been altered by a third party.

Zoom has such anti-tampering mechanisms in place, which is good. But those anti-tampering mechanisms themselves are not protected from tampering, said a British computer student who calls himself » Lloyd opens in new tab » in a blog post April 3. Needless to say, that’s bad. Lloyd showed how Zoom’s anti-tampering mechanism can easily be disabled, or even replaced with a malicious version that hijacks the application.

If you’re reading this with a working knowledge of how Windows software works, this is a pretty damning passage: «This DLL can be trivially unloaded, rendering the anti-tampering mechanism null and void. The DLL is not pinned, meaning an attacker from a 3rd party process could simply inject a remote thread. In other words, malware already present on a computer could use Zoom’s own anti-tampering mechanism to tamper with Zoom.

 

Zoom app complaints –

 

Do you use Zoom? Sure you do. When the pandemic hit North America and Europe in March , seemingly everyone who had to start working, going to school or even socializing from home started using the videoconferencing service. Boy were there growing pains though. Zoom went from 10 million daily users in December to million daily users in April Its security and privacy practices came under sharp scrutiny — and experts didn’t like what they found.

Zoom’s end-to-end encryption wasn’t quite end-to-end. Other Zoom meeting attendees could see a lot about you. Pranksters and bored teenagers could — and sometimes still — «Zoom bomb» public meetings with shocking or rude content. Zoom’s privacy policies also seemed to give the company the right to do whatever it wanted with users’ personal data. Most of those flaws have been fixed or otherwise mitigated since the spring of , but newer issues crop up occasionally.

We’ve got a running list of what’s gone wrong with Zoom, what’s been fixed and what’s still an open issue — after we give you a few tips on how to make Zoom safer to use. With all these issues, people have been looking for alternatives to Zoom , so check out our Skype vs Zoom face-off to see how an old video app has adapted for video conferencing.

We’ve also compared Zoom vs Google Hangouts as well, and even have a rundown of the best free Zoom backgrounds.

Unless you’re discussing state secrets or personal health information, Zoom should be fine to use. It’s easy to set up , easy to use and lets up to people join a meeting for free. It just works. For school classes, after-work get-togethers, or even workplace meetings that stick to routine business, there’s not much risk in using Zoom.

Kids will probably continue to flock to it, as they can even use Snapchat filters on Zoom. The web browser version gets security enhancements faster and «sits in a sandbox» to limit security problems, notes antivirus company Kaspersky opens in new tab.

When you click a link to join a meeting, your browser will open a new tab and prompt you to use or install the Zoom desktop software. But there’s a smaller link to «join from your browser. That will make Zoom-bombing much less likely.

We’ve put the most recent Zoom issues up top and separated older problems into those that are unresolved, those that have been fixed and those that don’t fit into either category. A security researcher from Google’s Project Zero discovered a security flaw in which the Zoom Client for Meetings and Zoom Rooms for Conference Room software fail to properly check the installation version during the update process.

As Zoom’s server and its client server use different XML parsing libraries, a hacker could send a specific message to force the target client to download an older version of Zoom to launch attacks using vulnerabilities that have since been patched.

This security flaw was patched with the release of Zoom version 5. Updating to the latest version of the videoconferencing software will protect you from any attacks exploiting this flaw. Following reports from multiple Mac users who said their microphones stayed on even after Zoom meetings had ended , Zoom pushed out a patch that was supposed to fix the problem.

It didn’t quite work. Another patch a month later finally did turn the microphones off. Make sure your Zoom desktop client on Mac is updated to version 5. You may have to install the update «manually» by downloading it directly from the Zoom website opens in new tab. Zoom’s client software for Windows and Mac personal use now lets you enable automatic updates opens in new tab , which means you’ll get all the latest crucial security fixes as soon as they come.

Even better, the new feature lets you choose a «fast» or «slow» lane for less urgent updates, meaning that you can choose whether to get all the latest features and risk a little instability, or to proceed at a steady pace with maximum reliability. Automatic updates will probably be enabled by default soon for all new and existing users. As a result of a settlement in a class-action lawsuit relating to some of the privacy and security issues detailed earlier on this page, anyone who used Zoom between March 30, and July 30, is entitled to a cash payout.

It might not be a lot of money per person. To file a claim, read the fine print at ZoomMeetingClassAction. Tom’s Guide cannot guarantee that you will get anything. Zoom has patched three serious flaws in some of its enterprise video-conferencing software, the worst of which could have let an attacker penetrate a company’s internal server system.

The following enterprise Zoom applications are vulnerable and must be updated, per a report from Positive Technologies opens in new tab : Meeting Connector Controller up to version 4. Regarding consumer software, Zoom has fixed a security flaw in Zoom Client for Meetings for Windows, which needs to be updated to version 5.

That’s according to the Zoom Security Bulletin opens in new tab page. Zoom announced that beginning Nov. Anyone running software older than that will be prompted to update their software. This affects all Zoom software running on all supported platforms except for Zoom Room Controller software, at least for now.

Zoom disclosed several security issues opens in new tab that had been fixed in later versions of Zoom’s desktop clients and plug-ins for Microsoft Outlook for both Windows and macOS.

The flaws ranged in severity from low to high, with some allowing remote code execution — i. All were patched by at least Zoom Client for Meetings 5. Zoom announced that it planned to roll out end-to-end encryption opens in new tab to Zoom Phone opens in new tab , its paid cloud calling service for Pro, Business or Enterprise accounts.

The end-to-end encryption will be an option for one-to-one Zoom Phone calls. Zoom announced via its Zoom Security Bulletin opens in new tab that the remote-hacking flaw demonstrated at the Pwn2Own competition in April had been fixed. Zoom reached a tentative settlement in a federal class-action lawsuit that alleged the company skimped on security, misled users and shared user personal data with third parties without notification or consent.

Enterprise and government Zoom account holders are not part of this litigation. Known class members will be notified by email or regular mail that they can file a claim, and others will be able to use the website www. Zoom has released a » simpler, clearer opens in new tab » privacy policy that reflects the fact that the online meeting service has «shifted from a primarily enterprise-focused product to one that is also used broadly by individuals» during the COVID pandemic.

The updated privacy policy includes more details about who can «see, save and share» Zoom meeting content, and the kinds of data that Zoom collects from users’ devices. You can read the full updated Zoom privacy «statement» here opens in new tab.

In a blog post, Zoom announced that it had added privacy notifications opens in new tab to the latest version of its desktop client software. The notifications appear in the in-meeting chat window as a button labeled «Who can see your messages? It added that future updates would include notifications when a meeting host or participant uses a Zoom transcription or scheduling app during a meeting. Two researchers demonstrated at the Pwn2Own contest that they could remotely take over Windows PCs and Macs by using at least one previously unknown vulnerability in the Zoom desktop application.

Fortunately, the only people who fully understand how this exploit works are the two researchers and Zoom itself, which is working on a fix. The chances of this attack being used «in the wild» are low, but if you’re concerned, use the Zoom browser interface instead during meetings until this is fixed. Zoom lets meeting participants share all of their computer screens, part of their screens, or just specific application windows with other people in the same meeting.

Two German researchers discovered that for a brief moment, the entire screen may be visible even when the Zoom user sharing the screen intends only part of the screen to be. Any participants recording the meeting would be able to freeze frames during playback and view potentially sensitive information. Zoom said it was working to fix the issue, but at the time of this writing, the flaw was still present in the latest version of the Zoom desktop client software for at least Windows and Linux.

Keybase, an encrypted social-media verification system and chat app bought by Zoom in May , had a serious flaw opens in new tab that preserved images in online directories even after the user had deleted them. The flaw was reported to Zoom in early January , and a Keybase software update to fix the flaw was released later that month. A new study conducted by researchers at Boston University and Binghamton University found that efforts to stop «Zoom bombing,» such as requiring passwords or making attendees stew in «waiting rooms,» often won’t work.

That’s because many attacks are carried out by «insiders» who are already authorized to be in the meetings. The «only effective defense» against such insider attacks, the paper argues, is to create «unique join links for each participant. Plagued by an epidemic of Zoom-bombing during city-assembly meetings, the city of Juneau, Alaska is exploring ways to outlaw the practice. Police in Alaska’s capital have had a hard time tracking down the Zoom bombers.

The city hopes that by making the practice illegal, it can compel Zoom to turn over information identifying the digital miscreants. In a bombshell announcement, the U. Department of Justice opens in new tab said it had issued an arrest warrant for former Zoom executive Jin Xinjiang, aka Julien Jin, who until recently had served as the liaison between Zoom and the Chinese government. The U. Jin is thought to be residing in China. Jin allegedly had help from unnamed co-conspirators who created fake email accounts and Zoom accounts in the names of known Chinese dissidents «to fabricate evidence that the hosts of and participants in the meetings to commemorate the Tiananmen Square massacre were supporting terrorist organizations, inciting violence or distributing child pornography.

The Dept. The DoJ announcement and arrest warrant opens in new tab refer only to an unnamed «Company-1» as Jin’s employer, but in a blog post, Zoom admitted that it was the company opens in new tab and that it had been conducting its own investigation after it received a subpoena from the U.

The post further explained that Jin had been hired by Zoom in October as part of an agreement with the Chinese government, which in September had «turned off our service in China without warning.

The price of getting Zoom turned back on in China was to hire «an in-house contact for law enforcement requests» — i. Zoom service was restored in China in November , and the Dept.

Zoom admitted that Jin «shared or directed the sharing of a limited amount of individual user data with Chinese authorities,» and that the information of «fewer than ten The Better Business Bureau opens in new tab is warning Zoom users that scammers are trying to steal their usernames and passwords via phishing emails and text messages, reports Threatpost opens in new tab.

The messages tell you that «your Zoom account has been suspended» or that «you missed a meeting,» and offer a helpful link to log back in. But don’t fall for the bait — the login page is really a trap to capture your Zoom user credentials, with which the crooks can use or even steal your Zoom account. One of the biggest problems with Zoom has been «Zoom bombing,» in which uninvited participants crash a Zoom meeting and disrupt it.

Over the weekend, Zoom released two new features to combat this. One, «Suspend Participant Activities,» lets the meeting host pause the meeting, kick out disruptive participants, and then resume the meeting. The other, «Report by Participants,» extends to meeting participants the ability to report disruptive participants, a remedy that previously had been given only to meeting hosts. The Federal Trade Commission announced that Zoom «misled users» and «engaged in a series of deceptive and unfair practices» regarding its own security.

The FTC cited the fake end-to-end encryption uncovered in March and software that Zoom installed on Macs without authorization in and Zoom must agree to yearly internal security reviews and external security reviews every other year and must implement a vulnerability-management program.

Another stipulation was that Zoom offer customers multi-factor authentication , which it has already implemented.

 
 

Zoom security issues: What’s gone wrong and what’s been fixed | Tom’s Guide.

 
 

In the Web Collaboration Platform category. Visit this website. No way to contact these pathetic people to cancel a residential subscription that has not been used in a year.

I have spent over 2. A useless and hateful company for an elderly person like myself who only went to zoom to watch a bar mitzva last year and cannot cancel the subscription. Someone in Vietnam enabled 2 factor authetication and I was unable to access the account or resolve it Trying to call them, only premium subscribers receive phone support Zoom keeps sending me threatening emails that I am exceeding my cloud recording level.

But it’s empty. When I contact Zoom, they pass me on to a chatbot that seems unable to understand the simplest of questions. Really poor UX, and a company as big as Zoom should know better. Ralph was very helpful bit i’ve given three stars as I am a Carer supporting my younger brother I do not claim a wage or any payment from doing so and I work with 2 other appointed supporters who are also unpaid.

We plan to use Zoom to support my brother with his development and his personal development. We asked if there was any discount as we are effectively one step better than a not-for-profit – we are completely grassroots charitable. They said that there wasn’t. A year ago I told Zoom that I want the service but I don’t want it autorenewed. They had trouble understanding the concept but in the end they they removed my credit card details so it couldn’t be autorenewed.

A year and two months on Zoom cancelled my subscription because I hadn’t paid their last invoice. I didn’t pay the invoice because they never sent it to me or any earlier reminders. Zoom has the dishonest practice of not sending out invoices at renewal time and they just automatically charge the credit card without notifying the customer. This is so that customers aren’t reminded to cancel the service that they no longer use. In my case they couldn’t charge my credit card so they cancelled my service.

The Zoom product works well, but their sales, billing, and support teams are a real let-down to the credibility of the product. After phoning the restaurant to ask about order delivery, I was advised to place my order on their website for delivery via, «Delivery shark» Zoom ordered placed with an estimate of 45 minutes?

One hour passed when i got a phone call asking if i mind waiting up to another 30 minutes? I reluctantly agreed to this, 2 hours passed and still no delivery so i phoned red mango to find out what was going on? And they blamed the delivery driver?

Informing me that my food had been my food had been sat ready for almost one hour! I was a bit upset by this, as food thats been sat for a long time under a heat lamp is not good! So i asked to cancel my order? So i did try this but the delivery company were an even bigger nightmare than the restaurant themselves, Cant find your order? Dont know how to issue refunds? This really helps with doing work from home but the only thing that would be nice is not having to remake the conversation every 1 hour.

I understand they have to make money but just add features instead of making it an actual annoyance if you don’t buy it.

Zoom does not adhere to EU regulations pertaining to price transparency. VAT is not included in their price plans. When I argued this in a chat I was told, incorrectly, that I could get a refund if I had not used the paid for variant and would cancel before that.

I was charged for a full month despite immediate cancellation. My point about price transparency was answered with a link leading to information not visible on their website on point of purchase. Avoid Zoom. I have a pro account that I get billed to monthly, but I decided I wanted to cancel the account as I haven’t used it for some time.

I couldn’t log into the account for some reason, so I tried a password reset. I get an message stating that there is no email address associated with a Zoom account? How is that possible as I get billed every month and the statement gets sent to said email. Because I live abroad, I tried to contact them through email that sends me the statement.

It’s a no-reply email. I go to their website and there is no live chat help go figure, you’re a online communications company you don’t have this function? I call the number and just get a message that says they’re not open on the weekends – it’s Tuesday at 2pm.

So I have no way to reach them – I’m sure as heck not going to contact them via-long distance call, so just contacted my credit card company to stop payment. Zoom will RUIN your meetings. I am leading interviews for a project I’m directing and signed up to use Zoom video conferencing with a Pro subscription. The first red flag was that I could not use my work address to sign up as it said I was already associated with an account.

This was an old account I was added to by the consulting firm I’m working with. The firm deactivated my account at my request as I needed to set up my own account for this project. Common sense says I should be able to create my own new account if my work email was no longer associated with an old account, right? Well, Zoom’s logic is that I could not create a new account with my work email even if it had been deactivated from the old one.

So I had to use a personal email address to create a new account. That was red flag 1 and should have tipped me off that this service is not as savvy as we want to believe. Today, I had two interviews scheduled that I had to lead. I attempted to log into my account and it said there was no account associated with that email address! The password reset option took me to a homepage with no scheduled meetings and no previous meetings showing.

This was not okay as I had meetings scheduled through August with Zoom. Supposedly, you can alternatively log in with Google so I tried that. NONE of my scheduled meetings showed up on my Meetings tab. So the link I sent to an interviewee no longer worked.

Mind you, I discovered this 5 minutes prior to the time my meeting was supposed to start. I had to change the interview to a regular call, send a late apology to my interviewee and was completely thrown off starting and running the meeting.

Zoom completely ruined that meeting as I could not record and had to take handwritten notes. I was horrified and embarrassed as this is not how I operate professionally. I had another interview scheduled in an hour and could not resolve the issue as attempting to reach support through their website is terrible. The bot will give you the runaround and you can’t reach a rep unless you can actually log into your account!

So forget it if your issue is being unable to log in or you’re having issues with anything account related. I ended up calling to cancel my subscription. Again, trying to reach a live person is nearly impossible with their automated options.

You have to have meeting and host numbers, which, again, the host number is only available if you can access your correct homepage. Customer support was not interested in hearing my reasons for canceling and did not apologize for ruining my workday. The rep interrupted repeatedly while I was talking. I now need to find another video conferencing service, and reschedule and update links for meetings I had scheduled through the summer.

I’m so pissed right now that this is the way they treat customers with a Pro subscription. They did end up refunding this month at my request, but wow, I will never be back. Horrendous platform and ridiculous customer service. Look elsewhere for a more reliable professional service or risk Zoom playing with your job, your reputation, your time and your money. Terrible customer service.

Zoom started charging for meetings over 40 minutes. That is fair enough but they didn’t bother to let people like myself know before it happened. So my meeting today cut out halfway through. What kind of business does this? It appears I am not the only one flabbergasted by the lack of consideration given to potential customers. This is a good corporate solution, but it is bad in personal use. While being on a Zoom meeting today I had to go into a breakout room. All that was going on while I was in Room 4 was watching a bunch of mouths moving but not hearing nothing except just everyone else who originally sent me there from Room 1.

I am a new office admin and need to consolidate our office account and two or more individual accounts into one place. I reached out to Zoom customer service both at Support and at Loyalty. First, email is the only option for communication. This is a poor way to solve problems. There is no individual to actually speak to. Next, the delay is response is long. Finally, when I did send an email, I got a response back that my email was not on the account so I could not be assisted.

Very poor customer service.

Deja una respuesta

Your email address will not be published. Required fields are marked *

2 − uno =